Real help for West Virginia renters and landlords is here!

The Mountaineer Rental Assistance Program is now open and accepting applications. Please click here to learn more and apply for assistance.


The West Virginia Homeowners Rescue Program is coming soon. Please click here to learn more.

On March 27, 2020, a new federal law, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was passed to provide mortgage relief to borrowers. These programs are scheduled to expire on September 30, 2021.

If you are a customer affected by COVID-19 we may have loss mitigation options available to help you through this time.

If you are a customer that has not been affected by COVID-19 or are still receiving your normal income, please continue to pay your mortgage.  Programs are in place for customers who are experiencing financial hardship only.  You are allowed until the last business day of the month to submit your payment and not be considered in default.

To be eligible for protections under the CARES Act your mortgage must be federally owned or otherwise backed by one of the federal agencies and entities listed below.

List of federal agencies and entities

  • U.S. Department of Housing and Urban Development (HUD)
  • U. S. Department of Agriculture
    • USDA Direct
    • USDA Guaranteed
  • Federal Housing Administration (FHA)
  • U.S. Department of Veterans Affairs (VA)
  • Fannie Mae
  • Freddie Mac

To contact us:

For Covid-19 related questions, please email us at or for all other questions or call us at 1-800-933-1272.