The Fund will be closed Monday, Oct. 10 in observance of Columbus Day.
Our thoughts are with everyone affected by the recent flooding and high water. This has been a challenging time.
We would ask that if you have a loan with the Fund, please contact us if you or your employer have had flood damage and you think you may encounter problems making a payment. Feel free to contact one of our many trained customer service representatives for assistance at the number listed below to discuss what options might be available.
We can be reached at 1-800-933-1272
Our office hours are Monday through Friday 8:30 am to 4:30 pm. You can also reach us via email and we will respond to you the next business day. To speak with someone specifically about an insurance loss claim, please use extension 8104.
We also ask that you provide current contact information. If you have access to the Internet, please use your online mortgage-payment interface to update any and all pertinent information. On this website, click on the Current Customers tab, log in to your loan and provide up to date information.
West Virginia Housing Development Fund is in the process of paying real estate taxes. We receive this information either electronically or directly from the county tax office. We do not need you to forward your real estate tax statement. Thank you.
Your Loan Number has a New Look
We are happy to announce our brand new West Virginia Housing Development Fund customer website. Along with the online payment options we have had (but with a new look) it now includes many new options (with more to come) such as borrower created user name and password as well as forgotten password retrieval. The site will also eventually provide you access to certain loan documents like the archived escrow analysis, payoff quotes etc.
When connecting to our new site for the first time you will need your updated loan number format (example: If your loan number was 12-3456789 it will now be 123456789) and your social security number and e-mail address. Your user information from our previous site is no longer valid. Do not use dashes or leading zeroes. You may also have problems if you are accessing our site from a stored bookmark or favorite.
To begin you will register as a first time user with your loan #, social security number and then continue on to the User Agreement. You will then create your User Name and Password, enter the code in the box and submit. A verification e-mail will be sent with the link to follow for the first time sign on.
If you have any other questions, please contact our Loan Servicing department at 1-800-933-1272, Monday through Friday 8:30 a.m. to 4:30 p.m.
Watch our site as we release other functionality to improve your online experience.
Have questions about your escrow account?