As it has always been, the safety and security of our customers and team members remains our highest priority. For the safety of our borrowers, business partners and employees, our offices in Charleston and Bridgeport are temporarily closed to outside guests. Our hearts and thoughts go out to the people who have been affected by this unprecedented event.
If you have not yet setup a free online account, now is the perfect time. There is never a charge to make your payment online. Please go to Current Customers for more information.
Please note: Due to the interruption in our availability as well as the many people across the state affected by COVID-19, we will not send Negative Credit Reporting for the months of March 2020 and April 2020.
We Recommend you use one of the Payment Methods below during this time:
Mail Check to:
P.O. Box 1993
Charleston, WV 25327
We have a drop box just outside our main gate that is available 24 hours a day.
If you are a customer that has not been affected by COVID-19 or are still receiving your normal income, please continue to pay your mortgage. Programs are in place for customers who are experiencing financial hardship only. You are allowed until the last business day of the month to submit your payment and not be considered in default.
The CARES Act
On March 27, 2020, a new federal law, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was passed to provide mortgage relief to borrowers.
If you are a customer affected by COVID-19 we may have loss mitigation options available to help.
To Contact Us
For COVID-19 related questions, please email us at:
or call us at 1-800-933-1272.
If you choose to call us, please understand that, although our customer support call center is open, we are experiencing higher than normal call volume and longer wait times. We know that it’s frustrating to wait and we apologize for the inconvenience. Your call will be directed to the next available representative in the order in which it was received.