Make a Payment

Contact Us

We want to hear from you! Whether you have a question about a program or an issue with your loan, we are here to help! You can reach us by phone, email, or through this secure messaging portal.

Contact Information

Charleston Office

Phone: (304) 391-8600 or (800) 933-9843
5710 MacCorkle Ave. SE
Charleston, WV 25304

Office Hours

Sunday: Closed
Monday: 8:30 am – 4:30 pm
Tuesday: 8:30 am – 4:30 pm
Wednesday: 8:30 am – 4:30 pm
Thursday: 8:30 am – 4:30 pm
Friday: 8:30 am – 4:30 pm
Saturday: Closed

Loan Servicing

Phone: (800) 933-1272
Fax: (304) 391-8750

Loan Origination

Phone: (800) 933-8511
Fax: (304) 391-8765

Select the primary reason for your inquiry

Subject list is filtered based on your selection above

Required for business inquiries

Please describe your inquiry in detail. Character limit varies by subject.

Select your preferred method of contact