Due to high call volume, call agents cannot check the status of your application. CLICK HERE to check the status of your application For questions about eligibility, dial 211 or CLICK HERE

Some phones that use VOIP (Voice Over Internet Protocol) or Wifi calling might not be able to reach 211. If that is the case, please use the toll-free number at 1-833-848-9905.

Frequently Asked Questions What Documents Do I Need?

Updated 3/8/2022 11:46 am

The West Virginia Homeowner Rescue Program  (WVHR)  is a housing-related program funded by the U.S. Department of the Treasury  to assist West Virginia homeowners facing a financial hardship due to the COVID-19 pandemic that began after January 21, 2020 (including a hardship that began before January 21, 2020, and continued after that date). The program will provide financial assistance to eligible homeowners for qualified mortgage or housing-related expenses to avoid delinquency, default, foreclosure, loss of utilities or home energy services, and displacement.

Homeowners are not required to have an outstanding mortgage balance to apply for WVHR assistance.

***Please note: The West Virginia Homeowners Rescue Program is not yet open. If your mortgage is serviced by another financial institution and you are currently experiencing issues paying your mortgage, please inquire about any available loss mitigation options assistance through your current mortgage servicing company.***

If you have your mortgage with the West Virginia Housing Development Fund and are having trouble making your payment, please see our Help For Homeowners Page.


To be eligible for the WV Homeowners Rescue Program:

  • The applicant must currently own and occupy the property as their primary residence. Household members who are not property owners should not apply.
  • The property must be located in West Virginia.
  • Household income cannot exceed 150% of the Area Median Income (AMI) or 100% of the median income for the United States, whichever is greater.
  • Homeowners are eligible for assistance if they experienced a financial hardship due to the COVID-19 pandemic after January 21, 2020 (including a hardship that began before January 21, 2020, but continued after that date).
  • Homeowners must describe and attest to a financial hardship after January 21, 2020, such as job loss, a reduction in household income, incurred significant costs for health care or experienced other financial hardship due, directly, or indirectly, to the Covid-19 outbreak.

Click the “View/Download” button below to view the median income limits as they apply to the county in which you live and the number of persons in your household. If your annual income exceeds the AMI for your county and household size, you are not eligible for the program.

Eligible Expenses

  • Mortgage Reinstatement and Mortgage Payment Assistance
    • WVHR funds may be used to eliminate or reduce past-due mortgage payments including property taxes, hazard insurance premiums, flood or wind insurance premiums, ground rents, condominium fees, cooperative maintenance fees, planned unit development fees, and homeowners’ association fees included in your mortgage payment. The Mortgage Payment Assistance provides financial assistance to eligible homeowners to better position them to obtain or maintain housing stability following mortgage reinstatement. This may be accomplished by maintaining their monthly mortgage payments.
    • Homeowners must be delinquent at least 90 days to receive assistance.
    • A combined total of $15,000 in mortgage assistance (Mortgage Reinstatement Assistance + Mortgage Payment Assistance) is available for mortgage assistance.
  • Down Payment (DPA) Mortgage Assistance
    • The DPA Mortgage Assistance provides funds to eliminate or reduce past-due payments on down payment assistance loans provided by a government entity or nonprofit.
    • Homeowners must be delinquent at least 90 days to receive assistance.
    • DPA Mortgage Assistance is limited to $500 as a one-time payment.
  • Property Charge Assistance
    • Property Charge Assistance covers past-due amounts including real property taxes, hazard insurance premiums, flood or wind insurance premiums, ground rents, condominium fees, cooperative maintenance fees, planned unit development fees, homeowners’ association fees, or common charges not included in monthly mortgage payments.
    • Homeowners must be at least one installment payment in arrears or otherwise past due on the eligible property charges.
    • The maximum assistance under the Property Charge Assistance is $5,000.
  • Utility/Internet Assistance
    • Utility/Internet Assistance provides funds to resolve delinquent payments for utilities and provide a one-time stipend for internet access services. Covered utilities include electric, gas, home energy, water, and sewer.
    • Generally, homeowners must be at least one installment payment in arrears on the applicable utility.
    • Utility assistance is limited to $2,500. Internet stipends will be limited to $300 per household.

Assistance Payments will be paid directly to the mortgage loan servicer or the applicable vendor. Assistance payments are considered grants to eligible homeowners.

PLEASE NOTE – Expenses that have already been paid are not eligible for reimbursement. 

*WVHR 150% County Income Limits


Eligible properties include single family dwellings (attached or detached) located in WV and used as a primary residence. This includes 1-4 family units with the applicant required to occupy one of the units, condominiums, townhouses, modular and manufactured homes, both double and single-wide homes affixed or unaffixed to real property.


Applications will be accepted through an online application portal using your computer, tablet, or smartphone. Applicants will be required to submit documentation providing evidence of the following as applicable:

  • Household income
  • Qualifying hardship
  • Proof of ownership and residency
  • Proof of identity
  • Documentation substantiating Eligible Expenses
  • Qualifying hardship

Applications will be reviewed according to WVHR Policies and Procedures designed to determine program eligibility. Homeowners must complete and sign the Application, Disclosures, Attestation and 3rd Party Authorization, and any other forms as specified by the WVHR Program.

Click here for a list of documents necessary to complete your application.

If you do not have access to a computer or smartphone or cannot access the online portal, you may request a paper application by calling 1-844-542-0035 or emailing .


  • Assistance is not available for expenses related to second homes, vacant or abandoned properties, or investment properties.
  • The original, unpaid principal balance of the homeowner’s first mortgage or housing loan, at the time of origination, was not greater than the conforming loan limit in effect at time of origination. Click here to view Loan Limits.
  • Co-owners are not permitted to separately apply for the WVHR Program.
  • WVHR funds will not be awarded for expenses that have been or will be reimbursed under any other federal, state, or local assistance. 

The Mountaineer Rental Assistance Program Application works in all modern web browsers. 
Please do not attempt to complete the application using any version of Microsoft Internet Explorer. 

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